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OTF Property Services

Terms of Service

Effective Date: October 20, 2026

Welcome to OTF Property Services. These Terms of Service explain the conditions that apply when you use our website, request a quote, or receive services from our company.

By requesting or accepting services from OTF Property Services, you agree to the applicable terms below.

1. Services Provided

OTF Property Services provides residential, commercial, and property-care services, including:

- Residential housekeeping and deep cleaning
- Move-in and move-out cleaning
- Commercial and janitorial cleaning
- Office, clinic, church, and facility cleaning
- Property turnover and customized cleaning
- Outdoor litter and debris pickup, when agreed upon

The specific services, scope of work, schedule, and price will be confirmed with the client before work begins.

2. Quotes and Service Requests

Clients may contact OTF Property Services through our website or other approved communication methods to request information or a quote.

Quotes are based on the information provided by the client and the expected condition and size of the property. The final price may change if the requested work or property conditions differ significantly from the original estimate.

Any significant price or service changes must be communicated to the client and approved before additional work begins.

Submitting a request does not guarantee an appointment. Services are confirmed once the arrangements have been accepted by both parties.

3. Scheduling and Property Access

Clients are responsible for providing accurate property information and arranging safe, timely access to the service location.

If access is unavailable, the property is not ready, or unsafe conditions prevent work, OTF Property Services may need to reschedule or adjust the services provided.

Recurring commercial services may require a separate written service agreement.

4. Invoices and Payment

OTF Property Services generally issues an invoice after the agreed services have been completed.

Clients are responsible for paying the invoice according to the payment terms stated on it or in a separate written agreement.

Any deposits, special payment arrangements, late fees, or additional charges will be communicated in advance and applied in accordance with applicable law.

Clients should contact OTF Property Services promptly if they have questions about an invoice or believe a charge is incorrect.

5. Cancellations and Rescheduling

Clients are requested to provide at least 24 hours' advance notice when canceling or rescheduling a scheduled service.

If a client provides less than 24 hours' notice, OTF Property Services may discuss reasonable rescheduling arrangements with the client. Any cancellation fee will apply only if it was disclosed and agreed upon in advance and is permitted by law.

OTF Property Services will make reasonable efforts to notify clients if circumstances require us to change or cancel an appointment.

6. Client Responsibilities

Clients agree to:

- Provide accurate information about the property and requested work.
- Secure valuables, confidential documents, and personal belongings.
- Disclose known hazards and special surface-care requirements.
- Secure pets and provide safe working conditions.
- Communicate allergies, sensitivities, or cleaning-product restrictions before service.
- Identify areas that should not be accessed or cleaned.

OTF Property Services may decline or discontinue work when conditions are unsafe or the requested task falls outside the agreed scope of service.

7. Strict Eco-Friendly and Earth-Friendly Standards

OTF Property Services strives to provide thorough and professional cleaning services.

Results may vary depending on the property's condition, existing damage, surface materials, staining, buildup, and other factors outside our reasonable control.

Some stains, odors, discoloration, and deeply embedded contaminants may not be fully removable through ordinary cleaning.

Unless separately agreed upon and appropriately authorized, our services do not include structural repairs, mold remediation, pest removal, biohazard cleanup, or specialized restoration.

9. Property Damage and Service Concerns

Clients should notify OTF Property Services promptly if they believe damage occurred during service or if agreed work was not completed as expected.

We will review reported concerns and work toward a reasonable resolution based on the circumstances and applicable law.

Nothing in these Terms removes any rights or remedies that cannot legally be waived.

10. Website Content and Intellectual Property

Website content, original written materials, logos, branding, and other intellectual property owned by OTF Property Services may not be copied, reproduced, distributed, or used commercially without written permission, except as permitted by law.

Visitors must not misuse the website, interfere with its operation, or submit unlawful, fraudulent, or harmful material.

11. Third-Party Websites

Our website may contain links to third-party websites or services. OTF Property Services does not control those websites and is not responsible for their content, policies, or practices.

Use of third-party websites is subject to their applicable terms and policies.

12. Privacy

Information submitted through our website or during service arrangements will be handled in accordance with our Privacy Policy, when available and applicable.

Clients should avoid sending sensitive personal or financial information through unsecured forms or ordinary email.

13. Limitation of Liability

To the extent permitted by Texas law, OTF Property Services is not responsible for losses caused by circumstances outside our reasonable control, inaccurate information provided by a client, undisclosed property conditions, or work outside the agreed scope.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

14. Changes to These Terms

OTF Property Services may update these Terms of Service as our business practices, services, or legal requirements change.

Revised terms will be posted on our website with an updated effective date. Changes will not retroactively alter existing contractual rights where prohibited by law.

15. Governing Law

These Terms of Service are governed by the laws of the State of Texas, except where applicable law requires otherwise.

16. Contact Information

For questions about these Terms of Service, quotes, or our services, please contact:

OTF Property Services

Website: https://www.OTFPropertyServices.com

Email: info@OTFPropertyServices.com

OTF Property Services

Privacy Policy

Effective Date: October 21, 2026

OTF Property Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website or use our services.

1. Information We Collect

We may collect the following information when you contact us, request a quote, arrange services, or make a payment:

- Contact information: Name, email address, telephone number, and mailing or service address.
- Service information: Property details, requested services, scheduling information, and special instructions.
- Payment information: Payment status, transaction details, and limited card information made available by our payment processor.
- Website information: Information such as browser type, device information, and website usage data that may be collected through cookies or similar technologies, depending on our website settings.

We collect information that is reasonably necessary to communicate with clients, provide services, process payments, and operate our business.

2. How We Use Your Information

OTF Property Services may use your information to:

- Respond to questions and service inquiries.
- Prepare quotes and schedule appointments.
- Provide requested cleaning and property-care services.
- Send invoices, confirm payments, and maintain business records.
- Communicate important service updates.
- Maintain website security and improve our services.
- Meet applicable legal and accounting requirements.

We do not use your information for purposes unrelated to our business without an appropriate legal basis or permission when required.

3. We Do Not Sell Your Personal Information

OTF Property Services does not sell your personal information to other parties.

We do not sell customer names, email addresses, telephone numbers, property addresses, payment information, or other personal information for money or other commercial consideration.

We may provide limited information to trusted service providers when necessary to operate our website, process payments, communicate with clients, or deliver requested services. These providers may process information on our behalf to perform their services.

Such service-provider arrangements are not a sale of your personal information by OTF Property Services. We do not authorize these providers to use your information for purposes unrelated to the services they perform for us, subject to applicable agreements and law.

We may also disclose information when required by law, to respond to lawful legal processes, or to protect our rights and security.

4. Payment Security and Credit Card Information

OTF Property Services uses Stripe to process online payments. Stripe provides payment-processing services and security measures designed to protect payment information during processing.

When you pay OTF Property Services by card through Stripe, your card information is handled through Stripe's payment system. OTF Property Services does not have access to your full credit or debit card number or card security code through the payment-processing arrangement described here.

Depending on the payment method and transaction, OTF Property Services may receive limited payment information, such as the last four digits of your card number, the card brand, transaction status, payment amount, and payment confirmation.

Stripe uses security measures, including encryption, to help protect payment information. OTF Property Services does not intentionally store full payment-card numbers or card security codes on its own systems.

Stripe may separately collect and process personal information under its own privacy policy. For more information, please review "Stripe's Privacy Policy" (https://stripe.com/legal/privacy).

Although we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure. 

5. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Depending on the systems used, these measures may include secure website connections, encryption provided by our service providers, access controls, and limiting the information we collect to what is reasonably necessary.

Access to personal information is limited to circumstances where it is needed to operate our business, provide services, or meet legal obligations.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functions, improve performance, understand website traffic, or remember certain preferences.

The information collected depends on the website features and settings enabled. You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect how some website features operate.

7. Third-Party Services and Links

Our website or business operations may rely on third-party providers, including website hosting, payment processing, email, and other business service providers.

We may share only the information reasonably needed for these providers to perform their services.

Third-party websites and services operate under their own privacy policies. OTF Property Services is not responsible for the privacy practices of websites or services that we do not control.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, protect our rights, and comply with applicable legal requirements.

When information is no longer reasonably needed, we will take appropriate steps to delete it or dispose of it securely, subject to applicable retention requirements.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to personal information we maintain about you, request corrections, request deletion, or exercise other available privacy rights.

To submit a privacy-related request, contact us at:

Email: info@OTFPropertyServices.com

Please identify your request clearly. We may need to verify your identity before responding. Certain information may need to be retained when required or permitted by law.

We will review and respond to requests in accordance with applicable legal requirements.

10. Children's Privacy

Our website and services are intended for general business and consumer use, not for children under 13 to submit personal information independently.

We do not knowingly collect personal information online directly from children under 13 without the consent or authorization required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change.

Any revised policy will be posted on our website with an updated effective date. We encourage visitors and clients to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how OTF Property Services handles personal information, please contact us.

OTF Property Services

Website: https://www.OTFPropertyServices.com

Email: info@OTFPropertyServices.com

We value your trust and remain committed to handling your information responsibly and respecting your privacy. 

OTF Property Services

Refund, Cancellation, and Rescheduling Policy

Effective Date: October 21, 2026

OTF Property Services is committed to providing professional, reliable, and environmentally responsible cleaning and property-care services. This policy explains our requirements for dispatch deposits, cancellations, rescheduling, and refunds.

By booking or accepting services from OTF Property Services, clients acknowledge and agree to the following policy.

1. Required Dispatch Deposit

A $50 dispatch deposit is required before service providers are dispatched to a client's requested location.

This deposit helps cover the initial costs associated with preparing for service and traveling to the service location, including fuel and related dispatch expenses.

The deposit must be received before dispatch is authorized. Any additional service charges will be outlined in the client's quote or service agreement.

2. Deposit Refunds for Cancellations

Clients who wish to cancel an appointment must provide at least 24 hours' advance notice before the scheduled appointment to qualify for a full refund of the $50 dispatch deposit.

- Cancellation with at least 24 hours' notice: The $50 dispatch deposit will be refunded.
- Cancellation with less than 24 hours' notice: The $50 dispatch deposit is non-refundable, except where a refund is required by law.
- Cancellation after dispatch: Once a service provider has been dispatched to the service location, the deposit is non-refundable, except where required by law or where OTF Property Services determines otherwise.

Cancellation notices should be submitted through an established OTF Property Services communication channel. Clients should request confirmation of their cancellation.

3. Rescheduling Appointments

OTF Property Services understands that schedules can change. Rescheduling is available subject to the following conditions:

- Before dispatch: Clients may request to reschedule before service providers have been dispatched. The existing deposit may be transferred to the rescheduled appointment.
- After dispatch: If service providers have already been dispatched to the location, the original deposit is non-refundable. A new $50 dispatch deposit will be required to schedule another appointment.
- Availability: All rescheduled appointments are subject to availability and confirmation by OTF Property Services.

A rescheduled appointment is not confirmed until the new arrangements have been accepted and any required deposit has been received.

4. No Refunds for Services Rendered

Payments for services already performed are non-refundable, except where a refund is required by applicable law or otherwise approved by OTF Property Services.

We commit to providing the services agreed upon in the approved quote or service agreement. If a client has a concern about the quality, completeness, or scope of the work performed, we ask that the client contact us promptly so we can review the concern and determine an appropriate resolution.

Depending on the circumstances, an appropriate resolution may include correcting an incomplete task or returning to address an agreed-upon service concern.

A service concern does not automatically entitle a client to a refund. However, nothing in this policy limits any rights or remedies that cannot legally be waived.

5. Client Unavailability and Access Issues

Clients are responsible for ensuring that service providers can access the property at the scheduled time and that the work area is reasonably safe and ready for service.

If a service provider arrives but cannot perform the agreed work because the client is unavailable, access is denied, necessary arrangements have not been made, or unsafe conditions prevent service, the dispatch deposit will be non-refundable, except where required by law.

Rescheduling following a failed service visit will require a new $50 dispatch deposit once the original dispatch has occurred.

6. Changes to the Requested Services

If a client requests additional services or changes the agreed scope of work, the revised price and service arrangements must be approved before the additional work begins.

If the requested service cannot be performed because of undisclosed property conditions, restricted access, or circumstances outside the agreed scope, OTF Property Services will communicate the issue and discuss reasonable next steps with the client.

7. Cancellations by OTF Property Services

If OTF Property Services must cancel an appointment before dispatch and cannot provide a suitable alternative, the $50 dispatch deposit will be refunded.

If OTF Property Services cancels after dispatch and the service cannot be provided, we will review the circumstances with the client and provide an appropriate resolution, including a refund of any unearned deposit when applicable.

Clients will not be required to pay a new dispatch deposit solely because OTF Property Services canceled or failed to provide the agreed service.

8. How to Request a Refund

Eligible deposit refunds may be requested by contacting OTF Property Services through the contact information below.

Please include your name, scheduled appointment date, service location, and payment confirmation when available.

Approved refunds will be returned through the original payment method when reasonably possible. Processing times may depend on the payment provider or financial institution.

9. Policy Updates

OTF Property Services may update this policy as our business practices or legal requirements change. The current version will be published on our website with its effective date.

Updates will not retroactively change the terms applicable to an existing booking where prohibited by law.

10. Contact Information

For questions about cancellations, rescheduling, or refunds, please contact:

OTF Property Services

Website: https://www.OTFPropertyServices.com

Email: info@OTFPropertyServices.com

We appreciate your business and remain committed to providing professional service with clear expectations and responsible business practices.